Return and Refund Policy

Effective Date: 14/09/2024

At BarryTheBrave.com, we strive to ensure customer satisfaction. This policy sets out our return, refund, and exchange terms for physical products, digital products, services, and stud services. By making a purchase, you agree to the following terms.

1. Returns and Refunds for Physical Products (Merchandise)

We accept returns for damaged or defective items within 30 days of delivery.

Eligibility for Returns

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Customers must request a return via email or the contact form before returning an item.

Return Shipping

  • Customers are responsible for covering return shipping costs.

Refunds for Physical Products

  • If the returned item meets the eligibility criteria, a full refund will be issued to the original payment method within one working day after receiving the returned item.

  • If the item was damaged or lost during shipping, a full refund will be provided without requiring a return.

2. Digital Products and Live Classes (Non-Refundable Items)

Certain digital and service-based products cannot be refunded:

  • Digital downloads (e.g., printable files) – No refunds.

  • Live hand-stripping classes – No refunds. However, if a customer is unable to attend, they will be invited to the next available class at no additional cost.

For any issues with digital products, please contact mail@barrythebrave.com, and we will do our best to assist you.

3. Stud Services (Mating Policy and Guarantee)

Stud services must be paid upon the first mating.

  • If the bitch does not become pregnant, Barry will provide his stud services free of charge for the next mating.

  • No refunds are offered for unsuccessful breedings.

  • If there are no puppies born, we provide a repeat mating guarantee at no additional cost.

For any questions regarding stud services, please contact us before booking.

4. Exchanges (Wrong Size or Defective Items)

  • If a customer receives the wrong size or a defective product, an exchange may be requested.

  • Exchanges must be requested within 30 days and the item must be in original condition and packaging.

  • Customers are responsible for return shipping costs, unless the item is defective.

5. How to Request a Return or Refund

To request a return or refund, please contact us at:

Email: mail@barrythebrave.com
Contact Form: Available on our Contact Us page.

Refunds will be processed within one working day after receiving the returned item. All refunds will be issued to the original payment method.

6. Changes to This Policy

This policy may be updated from time to time. Any changes will be posted on this page with the updated Effective Date.

For any questions, please contact us at mail@barrythebrave.com.